Booking Conditions | Celebrity Cruises General information on travel vaccinations and a travel health checklist is available on the NHS website. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. Governments and public authorities continue to develop their policies and change their rules. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. A contract will exist at this point, even if we are unable to confirm your flight details at that time. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. The contract between us is governed by English law. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. From overseas, additional call charges may apply). Cookies are used on this website. The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. Please note, changes and errors occasionally occur. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. We make every effort to ensure the content contained in our brochures and on our website is accurate. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Any liability, including environmental damage from drone usage is the guests responsibility. Whilst onboard our ships you may participate in recreational activities. 1.10 If I have to cancel my cruise holiday, will I receive a refund? Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Payment and Reservation Information - Cruises.com If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. If these are found, they will be confiscated. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). Some elements of your holiday, including what is and is not included in the price will vary by itinerary. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. and will dispose of containers holding alcohol. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . Guests who purchase their holiday arrangements via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you. 2023 Celebrity Cruises, Inc. These groups may take place on the dates when you are sailing with us. Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. The prices shown in this brochure show from prices. For further information please contact Celebrity Cruises. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. When is final payment dueexactly? - Celebrity Cruises - Cruise The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. We are not able to offer flight only bookings. Guidance is also available from NHS (Scotland) on the FitForTravel website. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. Deposit amount & final payment deadlines for Celebrity Cruises. We store these images for a short time in case they are needed by investigative authorities. * A charge may be made for some entertainment activities on board. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. Visiting from {country-flag} {country-name}? If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. 5.7 What is your liability towards guests? for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. When you pay you will be supplied with an ATOL Certificate. Special care must be taken of such items. However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. . Cruise Travel Advisory - Coronavirus - Expedia.com We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. A cancellation can come for any reason on any booking made by January 31, 2022. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. All Rights Reserved. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Royal Caribbean Continues to Offer Flexibility for Guests With Three You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. I suppose I'll go ahead and pay it but I am a t. All guests should ensure they have appropriate personal travel and medical insurance before departure. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. Royal Caribbean Cruises Ltd. do accept all major credit cards. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. Posted January 13. ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. How far out if final payment due? Our own processes and procedures change in line with those policies. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). Guests holding non-British passports should check with relevant embassies. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. Any additional bag will incur charges. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. Please also take note of our Refusal to Transport Policy. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? Deadlines for cruise deposits, payments & refunds (cheat sheet) . Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. You can redeem any FCC by calling us! IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. You must ensure that you are using an up-to-date brochure when you book your holiday. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Full and final payment is due 75 days prior to sailing. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). Please request your preferred seating and table size at the time of booking. Please see the onboard sales consultant for full details. Terms and Conditions - Celebrity Cruises Please note: The date of departure means the date the arrangements you have booked with us commence. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. Seating requests cannot be guaranteed. In some cases, these could be the full cost of the ticket. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Celebrity Cruises | Future Cruise Credit - Cruises.com

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